The impact of Covid-19 on businesses has been vast, but what’s not so apparent is the ripple affect that has permeated through organisations. Without adapting to changing times, many companies have unfortunately been unable to survive.
One of the biggest industries that has been affected by the pandemic is the airline industry, with share price falling and one airline receiving more than 120,000 cancellation requests during the first few weeks of the pandemic.
This airline embraced RPA (Robotic Process Automation), managing to build a bot in just six days to address around 4,000 cancellation requests per day – saving time, resources and increasing customer satisfaction.
Forbes have highlighted two major reasons why RPA could be the answer in these trying times. To summarize:
1. RPA has the potential to impact all industries
This is because RPA uses bots to perform tasks that humans would undertake by interpreting documents and processing data. RPA is cost-effective, increases productivity and accuracy. RPA is used on organisations infrastructure and applications, meaning there is no need for costly re-architecture.
But why can RPA be adopted in all industries? Because as long as the process is rules-based, repetitive and digital, then it can be automated using RPA.
2. RPA is rapidly going mainstream
Gartner research revealed that the RPA market grew over 63% in 2018, which made it the fastest-growing enterprise software category. Research also suggests that the market will triple in size in the next four years and 85% of large organisation will have deployed some form of RPA.
Read the full article here.
If you feel the impact of the pandemic on your business could also benefit from the adoption of RPA, then please get in touch.