Article written by Emily King, Automation Consultant at Propel Consult.
We live in an era of ever-increasing digital data. For a lot of people, our jobs and livelihoods revolve around it... whether it’s connecting with our families on social media in lockdown or organisations processing customer requests every day - from addresses and bank details, to more tailored information that is used to drive the business forward.
As businesses grow, the more time it takes to process data and information.
Imagine you’re a small business with a top sales performer. As the volume of customers grow, the more time they spend on repetitive, data entry tasks than they do on what they were hired to do – building relationships and getting people excited about the product!
Simply managing the ever-increasing workload of processing data and content is a widening problem.
So where does RPA come in?
In a nutshell: RPA stands for Robotic Process Automation and is a digital transformation tool that uses software robots (bots) to imitate the steps that a human worker would take to complete a business task or process.
With staff spending so much time on mundane, time-consuming, repetitive tasks it’s no wonder people make mistakes. A few mistakes here and there might not sound that detrimental, but Gartner research found that due to human error, staff were spending 30% of their time re-doing the work they had already completed. This equated to 25,000 hours per year and a cost of over 3/4 of a million dollars for the organisation.
By automating these rules-based tasks, RPA enables organisations to allow staff the time to nurture their talents in more analytical, higher-value and fulfilling activities.
Opportunities for success.
RPA should be viewed as a business growth strategy without the need to reduce headcount.
A digital assistant to increase the team’s productivity, efficiency and morale. RPA is a form of intelligent automation and can run tasks and processes 24 hours a day, 7 days a week , and when programmed correctly, it will never make a mistake. With a reduction of errors, compliance will improve, which can also minimise the cost of audits.
RPA allows for complex reporting and a digital audit trail that can be extracted in any format and updated every time the task is run - with the results being sent to the required stakeholders.
In terms of stakeholder relationships: if your process is improving productivity within the business, then it may be increasing the time in which you pay your invoices, or the time in which you respond to customers for example. Either way, your internal and external stakeholders will benefit from it, which will improve your relationship with them.
Increasing productivity will allow staff to focus time on improving customer service and growing the business.
Drivers for growth.
What is stopping your company from growing? Does it sound like you could benefit from embracing RPA?
Industry surveys found that 57% of UK SME businesses have a fear that the use of RPA in big businesses will drive them out of work in the next 5 years. So why aren’t they adopting it themselves to keep up with the competition?
Granted, it used to be a lot harder for SMEs to implement costly RPA solutions, but it’s now never been more accessible! Thanks to industry leading Automation Anywhere’s latest release of Enterprise A2019; RPA is now available using a web-based URL and stored in the cloud - making it extremely low barrier to entry.
Once an RPA solution is in place, the premise of it can be applied to any other suitable process in the company. It will allow you to scale your bots, integrate your processes and adapt to changing business environments.
Once you have the software in place, new bots can easily be built and implemented, allowing for the important growth of your business.
Make RPA and intelligent automation a key driver in your organisation not just for cost reductions, but to finally give you the space to focus on strategy, growth and value-adding work.
Humans vs. Bots.
There is the age-old concern that RPA will replace jobs. However, having a narrow-minded focus on purely cost reductions and reduction in FTE can leave organisations short of realising many other tangible benefits.
RPA can be empowering to a workforce. By removing mundane, repetitive tasks, it enables opportunities for staff to work on their own professional development and progression. This would result in improved employee engagement and decreased turnover. A bonus for their employee value proposition!
RPA is rules-based, therefore all tasks requiring:
genuine human contact like building relationships
...would not be replaced by RPA!
So, with the use of a digital assistant to enable your organisation to grow, RPA will inevitably create jobs in the future.
At Propel Consult, we can offer you an attractive proposition to meet your organisational needs with highly trained developers and consultants, partnered with Automation Anywhere’s industry leading RPA solutions - zero barriers to entry, low costs and no need for re-infrastructure or re-architecture.
We would love to chat more to you about how we can help, so please do get in touch.